Customer Grievance & Escalation
Escalation Flow
We are committed to resolving your concerns quickly and transparently
👨💻
Level 1
Call | Email | Branch
10 days📋
Level 2
Grievance Redressal Officer
10 days🏢
Level 3
Principal Nodal Officer
10 days⚖️
Level 4
RBI Ombudsman
Escalation Details
| Level | Contact | Contact Person | Phone | Time | TAT | |
|---|---|---|---|---|---|---|
| 1 | Customer Support | Call | Email | Branch | 020-48558082 | customercare@finaleap.com | Monday - Saturday 09:30 AM - 06:30 PM |
10 days |
| 2 | Grievance Redressal Officer | Sandeep Belbhandare | 09511912883 | grievance.redressal@finaleap.com | Monday - Saturday 09:30 AM - 06:30 PM |
10 days |
| 3 | Principal Nodal Officer | Sameer Sawant | 09511912881 | pno@finaleap.com | Monday - Saturday 09:30 AM - 06:30 PM |
10 days |
| 4 | RBI Ombudsman | Call | Email | 14448 | crpc@rbi.org.in | - | - |
